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Tips: PC can’t recognize Samsung Stratophere connected with USB

Posted in: Android,Stratosphere,Tips & TricksMay 4, 2012
Tips: PC can’t recognize Samsung Stratophere connected with USB

Tips: PC can’t recognize Samsung Stratophere connected with USB


samsung stratosphere, pc recognize, usb cable

Hi, all the Samsung Stratosphere Android smartphone users. I’d like to hear from your suggestions. Are there anyone here who has the same issue. When I connected my new Samsung Stratophere with my PC with its original USB cable, it kept seeming that my PC was unable to recognize my cellphone. As Samsung Customer Support suggested, I performed a soft reset and then I reconnected them again. While, PC still can’t recognize my Samsung Stratophere.

When it comes to my PC os, it can work properly with my old LG enV3 cellphone. Should I download and install the usb driver for my Samsung Stratophere into my PC? I knew my Stratosphere supports mass storage on PC and I have done these following records:

  1. From the Home screen, press the Menu button Menu\" width= > Settings settings> USB settings.
  2. Touch Ask on plug to have the device prompt you when connecting via USB to the computer, or to turn this option off.
  3. Touch USB mode and select Mass storage mode.
  4. Plug the USB cable into my PC into your device.
  5. Touch Connect USB storage.

I can do the step 4, but my device won’t prompt me to touch Connect USB storage at all. With this issue, I have no approach to download and transfer file from/to my PC. It is such an annoyance.

So I am bolging here and wondering to get any suggestions from you. I know it would make a difference.

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  • have the same problem. It doesn’t connect to my office pc Windows 7, but connects fine to my laptop XP. The drivers that laptop is using is C:\windows\system32\drivers\USBSTOR.sys, which is not in my Windows 7 windows folder.

    Comment by Kris — May 6, 2012

  • Try reinstalling drivers
    try a different USB jack, cable, wiggle

    Comment by Kris — May 6, 2012

  • thanks for your suggestion. however, i think, this issue has totally nothing to do with usb cable. it should be caused by the window 7 system, your xp pc can recognize your device. please update to me if you get any solutions. thanks a lot

    Comment by Roy — May 6, 2012

  • How do I download music from Apple iTunes on a Windows PC to my Samsung Stratosphere?

    Comment by Mike — August 22, 2012

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